Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please fill in the form below to send us a service request. Remember that the more detailed information you share regarding your request, the faster we can solve it.
Required fields are marked with an asterisk*
{"xsrfToken":"a8e70697b9061d7d652734ae5f6b72bfbf5856af_lout","branding":{"id":"16","key":"lic","name":"Licenses","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c74234","headerLinkHoverBGColor":"#c74234","headerBadgeColor":"#c74234"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2614bc51-657b-49a5-842d-9a810d623a4a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MTRiYzUxLTY1N2ItNDlhNS04NDJkLTlhODEwZDYyM2E0YSI6WyJyZWFkIl19LCJleHAiOjE3NzU4OTgzNDIsIm5iZiI6MTc3NTg5Nzc0Mn0.B99E7rA1hPHV7dekF7E7ZjaAbzI3CHUuydqSPvwyeNw&client=0340edda-c0f8-45f1-a0be-6c527317d5e1&mode=fit","logoId":"2614bc51-657b-49a5-842d-9a810d623a4a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Wise Help Center","sharedPortalName":"Wise Help Center","userInitialAnnouncementHeader":"Senda beiðni","userInitialAnnouncementMessageWiki":"<p><a href=\"https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Smelltu hér til að senda beiðni</a></p>","translations":{"is-IS":{"helpCenterTitle":"Velkomin í þjónustugátt Wise","sharedPortalName":"Þjónustuborð Wise","localeDisplayName":"Icelandic (Iceland)"},"en-US":{"helpCenterTitle":"Welcome to Wise Help Center","sharedPortalName":"Wise Help Center","announcementHeader":"Senda beiðni","announcementMessage":"[Smelltu hér til að senda beiðni|https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4b4b4b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/802ae8b6-db84-40b6-a5c4-68e2907dccd7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwMmFlOGI2LWRiODQtNDBiNi1hNWM0LTY4ZTI5MDdkY2NkNyI6WyJyZWFkIl19LCJleHAiOjE3NzU4OTgzNDIsIm5iZiI6MTc3NTg5Nzc0Mn0.tAs6yTaTVloLnzdVBg74sMem2U2KGmrEmco-HUEqR_o&client=0340edda-c0f8-45f1-a0be-6c527317d5e1&height=300&mode=fit","bannerMediaApiFileId":"802ae8b6-db84-40b6-a5c4-68e2907dccd7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4b4b4b","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"16","key":"lic","projectId":10236,"serviceDeskId":16,"name":"Licenses","description":"<p>Aðstoð varðandi leyfismál</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"170","name":"Request License Support","descriptionHtml":"<p>Please fill in the form below to send us a service request. Remember that the more detailed information you share regarding your request, the faster we can solve it.</p>","callToAction":"Request License Support","introHtml":"<p>Beiðni um leyfisráðgjöf t.d. ný leyfi, endurnýjanir og uppfærslur / For license support, e.g. new licenses, renewals and upgrades</p>","icon":10517,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[37],"key":""},{"id":"1013","name":"Termination of Contract","descriptionHtml":"","callToAction":"Termination of Contract","introHtml":"<p>Uppsögn á samning / Termination of Contract</p>","icon":10508,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[37],"key":""},{"id":"171","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"General"}],"orderMapping":{"37":[170,1013]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LIC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjAxMjA1MjY0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc1ODk4OTQyLCJuYmYiOjE3NzU4OTc3NDIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0._7qE_DHlVtuU9kPP2nXJA-9aufXZmUy2y7M5iv_i4MI","targetCollection":"upload-user-collection-2012052645","endpointUrl":"https://api.media.atlassian.com","clientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","tokenDurationInMins":20}},"reqCreate":{"id":170,"projectId":10236,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Request License Support","descriptionHtml":"<p>Please fill in the form below to send us a service request. Remember that the more detailed information you share regarding your request, the faster we can solve it.</p>","callToAction":"Request License Support","intro":"<p>Beiðni um leyfisráðgjöf t.d. ný leyfi, endurnýjanir og uppfærslur / For license support, e.g. new licenses, renewals and upgrades</p>","instructions":"<p>Please fill in the form below to send us a service request. Remember that the more detailed information you share regarding your request, the faster we can solve it.</p>","icon":10517,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help?","description":"Please write a short description of how we can help","descriptionHtml":"<p>Please write a short description of how we can help</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe your request in more detail","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/170","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/170","calendarParams":{"firstDay":0,"date":"2026-04-11T08:55:42+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjAxMjA1MjY0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc1ODk4OTQyLCJuYmYiOjE3NzU4OTc3NDIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0._7qE_DHlVtuU9kPP2nXJA-9aufXZmUy2y7M5iv_i4MI","targetCollection":"upload-user-collection-2012052645","endpointUrl":"https://api.media.atlassian.com","clientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}