Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Wise Help Center
  1. Wise Help Center
  2. Finance

General request

Required fields are marked with an asterisk*

Please write a short description for your request

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"67953705c58ba16ab1471598364ed93659407567_lout","branding":{"id":"17","key":"fin","name":"Finance","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c74234","headerLinkHoverBGColor":"#c74234","headerBadgeColor":"#c74234"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2614bc51-657b-49a5-842d-9a810d623a4a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MTRiYzUxLTY1N2ItNDlhNS04NDJkLTlhODEwZDYyM2E0YSI6WyJyZWFkIl19LCJleHAiOjE3NzU4OTI3ODIsIm5iZiI6MTc3NTg5MjE4Mn0.6UgrFewd4zYF6NsWG0zikBM0WNmyBIB2Hio3vezLwjM&client=0340edda-c0f8-45f1-a0be-6c527317d5e1&mode=fit","logoId":"2614bc51-657b-49a5-842d-9a810d623a4a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Wise Help Center","sharedPortalName":"Wise Help Center","userInitialAnnouncementHeader":"Senda beiðni","userInitialAnnouncementMessageWiki":"<p><a href=\"https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Smelltu hér til að senda beiðni</a></p>","translations":{"is-IS":{"helpCenterTitle":"Velkomin í þjónustugátt Wise","sharedPortalName":"Þjónustuborð Wise","localeDisplayName":"Icelandic (Iceland)"},"en-US":{"helpCenterTitle":"Welcome to Wise Help Center","sharedPortalName":"Wise Help Center","announcementHeader":"Senda beiðni","announcementMessage":"[Smelltu hér til að senda beiðni|https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4b4b4b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/802ae8b6-db84-40b6-a5c4-68e2907dccd7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwMmFlOGI2LWRiODQtNDBiNi1hNWM0LTY4ZTI5MDdkY2NkNyI6WyJyZWFkIl19LCJleHAiOjE3NzU4OTI3ODIsIm5iZiI6MTc3NTg5MjE4Mn0.ZjqnDNb4Ua-4Mdcx6GFqttgwckMhZl3K1u2Q7tU0DNw&client=0340edda-c0f8-45f1-a0be-6c527317d5e1&height=300&mode=fit","bannerMediaApiFileId":"802ae8b6-db84-40b6-a5c4-68e2907dccd7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4b4b4b","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"17","key":"fin","projectId":10237,"serviceDeskId":17,"name":"Finance","description":"<p>Aðstoð frá fjármáladeild</p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"1512","name":"General request","descriptionHtml":"","callToAction":"General request","introHtml":"<p>For anything not covered above.</p>","icon":10536,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[38],"key":""},{"id":"1510","name":"Invoice Copy Request","descriptionHtml":"","callToAction":"Invoice Copy Request","introHtml":"<p>Obtain a duplicate of a specific invoice.</p>","icon":10523,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[38],"key":""},{"id":"1509","name":"Transaction List Request","descriptionHtml":"","callToAction":"Transaction List Request","introHtml":"<p>Request a summary of account movements by specifying the date range.</p>","icon":11117,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[38],"key":""},{"id":"1508","name":"Wise Invoice Remarks","descriptionHtml":"","callToAction":"Wise Invoice Remarks","introHtml":"<p>For questions, errors, or issues with invoices from Wise.</p>","icon":10543,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[38],"key":""},{"id":"172","name":"Emailed request","descriptionHtml":"<p>Please fill in the form below to send us a service request. Remember that the more detailed information you share regarding your request, the faster we can solve it.</p>","callToAction":"Emailed request","introHtml":"<p>For all issues that are sent to bokhald@wise.is</p>","icon":10527,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1511","name":"Internal Request","descriptionHtml":"","callToAction":"Internal Request","introHtml":"<p>For all internal requests from staff</p>","icon":11035,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[],"key":""},{"id":"1773","name":"Investments","descriptionHtml":"","callToAction":"Investments","introHtml":"<p>Investments</p>","icon":11117,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[],"key":""},{"id":"1772","name":"Recurring cost","descriptionHtml":"","callToAction":"Recurring cost","introHtml":"<p>Recurring cost</p>","icon":11117,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[1510,1509,1508,1512,2135]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FIN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTYyMjIyMDg0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NTg5MzM4MiwibmJmIjoxNzc1ODkyMTgyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.xox4IbH4-vaWkWRJzvRQ0woVbFMfZ36Wx-_MwgDgWwA","targetCollection":"upload-user-collection-62222084","endpointUrl":"https://api.media.atlassian.com","clientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","tokenDurationInMins":20}},"reqCreate":{"id":1512,"projectId":10237,"issueType":{"id":"10003","name":"Support"},"form":{"name":"General request","descriptionHtml":"","callToAction":"General request","intro":"<p>For anything not covered above.</p>","instructions":"","icon":10536,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help?","description":"Please write a short description for your request","descriptionHtml":"<p>Please write a short description for your request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe your request in more detail","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/17/create/1512","requestValidateBaseUrl":"/servicedesk/customer/portal/17/validate/1512","calendarParams":{"firstDay":0,"date":"2026-04-11T07:23:02+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTYyMjIyMDg0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NTg5MzM4MiwibmJmIjoxNzc1ODkyMTgyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.xox4IbH4-vaWkWRJzvRQ0woVbFMfZ36Wx-_MwgDgWwA","targetCollection":"upload-user-collection-62222084","endpointUrl":"https://api.media.atlassian.com","clientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wiselausnir","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"67953705c58ba16ab1471598364ed93659407567_lout","baseUrl":"https://wiselausnir.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wiselausnir.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"874361f97ee44bb5b32aa1ced1715e34","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://wiselausnir.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}