Wise Help Center
  1. Wise Help Center
  2. Finance

Finance

Do you have an inquiry regarding an invoice or payments?

Invoice Copy Request

Obtain a duplicate of a specific invoice.

Required fields are marked with an asterisk*

Please write a short description for your request

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"ed7c59ca51674c51bf75775752b35a41ec0bec74_lout","branding":{"id":"17","key":"fin","name":"Finance","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c74234","headerLinkHoverBGColor":"#c74234","headerBadgeColor":"#c74234"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2614bc51-657b-49a5-842d-9a810d623a4a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MTRiYzUxLTY1N2ItNDlhNS04NDJkLTlhODEwZDYyM2E0YSI6WyJyZWFkIl19LCJleHAiOjE3NjI4MzY3MTQsIm5iZiI6MTc2MjgzNjExNH0.xyn0kQ9qUcHBllaLt9nIbNefHPkHQMxYaksspnfwcHg&client=0340edda-c0f8-45f1-a0be-6c527317d5e1&mode=fit","logoId":"2614bc51-657b-49a5-842d-9a810d623a4a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Wise Help Center","sharedPortalName":"Wise Help Center","userInitialAnnouncementHeader":"Announcement","userInitialAnnouncementMessageWiki":"<p>New and simplified service request form is now available - <a href=\"https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to submit a request</a></p>","translations":{"is-IS":{"helpCenterTitle":"Velkomin í þjónustugátt Wise","sharedPortalName":"Þjónustuborð Wise","announcementHeader":"Hvernig nota ég þjónustuborð Wise?","announcementMessage":"Nýtt og einfaldara beiðnaform er núna komið í loftið - [Smelltu hér til að stofna beiðni|https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768]","localeDisplayName":"Icelandic (Iceland)"},"en-US":{"helpCenterTitle":"Welcome to Wise Help Center","sharedPortalName":"Wise Help Center","announcementHeader":"Announcement","announcementMessage":"New and simplified service request form is now available - [Click here to submit a request|https://wiselausnir.atlassian.net/servicedesk/customer/portal/1/create/768]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4b4b4b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/802ae8b6-db84-40b6-a5c4-68e2907dccd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwMmFlOGI2LWRiODQtNDBiNi1hNWM0LTY4ZTI5MDdkY2NkNyI6WyJyZWFkIl19LCJleHAiOjE3NjI4MzY3MTQsIm5iZiI6MTc2MjgzNjExNH0.fXB3jB1k7eQJWaFn-43nISdh2mVXrE31uL7oRXTK2bM&client=0340edda-c0f8-45f1-a0be-6c527317d5e1&height=300&mode=fit","bannerMediaApiFileId":"802ae8b6-db84-40b6-a5c4-68e2907dccd7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"17","key":"fin","projectId":10237,"serviceDeskId":17,"name":"Finance","description":"<p>Do you have an inquiry regarding an invoice or payments?</p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"1512","name":"General request","descriptionHtml":"","callToAction":"General request","introHtml":"<p>For anything not covered above.</p>","icon":10536,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[38],"key":""},{"id":"1510","name":"Invoice Copy Request","descriptionHtml":"","callToAction":"Invoice Copy Request","introHtml":"<p>Obtain a duplicate of a specific invoice.</p>","icon":10523,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[38],"key":""},{"id":"1509","name":"Transaction List Request","descriptionHtml":"","callToAction":"Transaction List Request","introHtml":"<p>Request a summary of account movements by specifying the date range.</p>","icon":11117,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[38],"key":""},{"id":"1508","name":"Wise Invoice Remarks","descriptionHtml":"","callToAction":"Wise Invoice Remarks","introHtml":"<p>For questions, errors, or issues with invoices from Wise.</p>","icon":10543,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[38],"key":""},{"id":"172","name":"Emailed request","descriptionHtml":"<p>Please fill in the form below to send us a service request. Remember that the more detailed information you share regarding your request, the faster we can solve it.</p>","callToAction":"Emailed request","introHtml":"<p>For all issues that are sent to bokhald@wise.is</p>","icon":10527,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1511","name":"Internal Request","descriptionHtml":"","callToAction":"Internal Request","introHtml":"<p>For all internal requests from staff</p>","icon":11035,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[],"key":""},{"id":"1773","name":"Investments","descriptionHtml":"","callToAction":"Investments","introHtml":"<p>Investments</p>","icon":11117,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[],"key":""},{"id":"1772","name":"Recurring cost","descriptionHtml":"","callToAction":"Recurring cost","introHtml":"<p>Recurring cost</p>","icon":11117,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[1510,1509,1508,1512,2135]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FIN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjM3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4MzczMTQsIm5iZiI6MTc2MjgzNjExNH0.8_1BHRJwh8_Nmj4_4AxmaB0SF6bOqNCvjR-7cCnR3m0","targetCollection":"upload-project-10237","endpointUrl":"https://api.media.atlassian.com","clientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","tokenDurationInMins":20}},"reqCreate":{"id":1510,"projectId":10237,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Invoice Copy Request","descriptionHtml":"","callToAction":"Invoice Copy Request","intro":"<p>Obtain a duplicate of a specific invoice.</p>","instructions":"","icon":10523,"iconUrl":"https://wiselausnir.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help?","description":"Please write a short description for your request","descriptionHtml":"<p>Please write a short description for your request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe your request in more detail","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/17/create/1510","requestValidateBaseUrl":"/servicedesk/customer/portal/17/validate/1510","calendarParams":{"firstDay":0,"date":"2025-11-11T04:41:54+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQwZWRkYS1jMGY4LTQ1ZjEtYTBiZS02YzUyNzMxN2Q1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjM3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4MzczMTQsIm5iZiI6MTc2MjgzNjExNH0.8_1BHRJwh8_Nmj4_4AxmaB0SF6bOqNCvjR-7cCnR3m0","targetCollection":"upload-project-10237","endpointUrl":"https://api.media.atlassian.com","clientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wiselausnir","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ed7c59ca51674c51bf75775752b35a41ec0bec74_lout","baseUrl":"https://wiselausnir.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wiselausnir.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0340edda-c0f8-45f1-a0be-6c527317d5e1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a533df7d548f4857a054fc091e0e4d80","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://wiselausnir.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}